Refund policy

Returns & Exchanges

At Vanguard Electronics, we are committed to ensuring our customers are satisfied with their purchases.

If you're not satisfied with your purchase, you may exchange it within 30 days of receiving your order. To be eligible for a return:

The product must be in its original condition with all packaging and accessories.
Proof of purchase (invoice/receipt) is required.
Returns due to change of mind may be subject to a restocking fee of up to 15%.

Non-Returnable Items:

Items not in their original condition or missing parts.
Products damaged due to user negligence.
Clearance or final sale items.

Refunds

At Vanguard Electronics, customer satisfaction is a priority. Refunds are only considered under extraordinary circumstances and are subject to management approval after a thorough internal review.

All refund requests undergo a strict inspection and validation process to ensure eligibility.

If approved, refunds are issued within 5–10 business days to the original payment method.

Shipping and handling fees are non-refundable.

In the case of a confirmed product defect on our part, we will offer an exchange as the first and primary resolution.

Refunds may only be considered after all other remedies, such as repair or replacement, have been exhausted.

Vanguard Electronics reserves the right to decline any refund request that does not meet these criteria. Misuse of the refund process may result in restrictions on future purchases.

How to Request a Return/Refund

To initiate a return, contact us via:

EMAIL: support@vanguardelectronics.co.za

Once approved, return instructions will be provided.

Vanguard Electronics Warranty Policy

Effective for all purchases made from Vanguard Electronics.

1. Overview

Vanguard Electronics provides limited warranty coverage on devices purchased from our store. This warranty is a retail warranty, separate from any manufacturer warranty where applicable, and is intended to protect customers against defects in materials and workmanship that arise during normal use.

iPhones: 6 months warranty from date of purchase.
Other Apple products (AirPods, Apple Watch, Mac accessories, etc.): 3 months warranty from date of purchase.

This warranty applies to defects that occur under normal, reasonable use, subject to the terms, exclusions, and processes detailed below.

2. What the warranty covers

During the warranty period, Vanguard Electronics will, at its option, repair, replace, or offer a store credit for any device or part found to have a manufacturing or workmanship defect, provided the defect is confirmed by Vanguard Electronics diagnostics.

Covered items may include, subject to diagnostics:

Faulty hardware components that prevent normal operation.
Significant battery faults proven to be abnormal, subject to diagnostics.
Defects in supplied accessories covered by the 3-month warranty.

3. What the warranty does not cover

This warranty does not apply to faults or damage caused by:

Accidental damage, drops, dents, crushed frames, or impact.
Liquid or water ingress where the device shows signs of exposure.
Cosmetic blemishes that do not affect functionality, including minor scratches and scuffs.
Unauthorised repairs, modifications, or repairs using non-approved parts.
Software issues caused by third-party apps, jailbreaks, or user-installed modifications.
Loss, theft, or disappearance of the device.
Faults arising after the device has been opened by anyone other than Vanguard Electronics or an authorised repair partner.
Normal wear and tear, battery aging consistent with expected use, or expected decrease in battery capacity over time.

Pre-owned devices are sold with a condition grade, and the sale invoice records the device condition and stated battery health at the time of sale. The warranty does not cover normal battery wear when initial health is disclosed. Diagnostics will determine if battery degradation is abnormal.

4. Customer obligations before submitting a claim

To process a warranty claim, customers must:

Retain and provide the original proof of purchase or sales invoice.
Provide the device’s serial number or IMEI on request.
Back up all personal data, sign out of accounts, and disable Find My iPhone before submission. Vanguard Electronics is not responsible for data loss.
Remove any SIM cards and external storage before handing the device in.
If requested, supply clear photos and a description of the fault.

Devices returned with active security locks will be returned without diagnostics until the lock is removed.

5. How to submit a warranty claim

Contact our support team at support@vanguardelectronics.co.za, including your device IMEI/serial number and a brief description of the issue.

Our team will issue a support ticket and advise next steps.

6. Diagnostics, timelines and outcomes

Initial response within 48 business hours.
Diagnostics typically take up to 5 business days.
Repairs usually completed within 7–15 business days, subject to parts availability.

If a fault is not covered, Vanguard Electronics will provide a diagnostic report and repair quotation.

7. Shipping and collection

If Vanguard Electronics authorises collection or return shipping for a valid claim, the customer will be informed. Shipping fees may apply for regions outside our primary delivery area.

8. Diagnostics fees and invalid claims

Vanguard Electronics reserves the right to charge a diagnostic fee where faults fall outside warranty coverage. Any fees will be communicated and approved before proceeding.

9. Warranty on repaired or replaced items

Repaired or replacement items are covered for the remainder of the original warranty period or 30 days, whichever is longer.

10. Transferability

This warranty applies only to the original purchaser named on the invoice unless approved in writing by Vanguard Electronics.

11. Fraud, abuse and brand protection

Vanguard Electronics reserves the right to refuse warranty service in cases of abuse, tampering, or fraud.

12. Liability limitation

Liability is limited to repair, replacement, or refund at Vanguard Electronics’ discretion. No liability for indirect or consequential losses.

13. Interaction with manufacturer warranty

Manufacturer warranties remain valid where applicable. Vanguard Electronics’ warranty operates in addition to, not in replacement of, manufacturer coverage.

14. Governing law and consumer rights

This warranty complies with South African consumer law and does not limit statutory rights.

15. Data Privacy

Vanguard Electronics respects customer privacy and does not access personal data unnecessarily during diagnostics.

16. Contact

To initiate a warranty claim or ask questions, contact:

Vanguard Electronics Support
Email: support@vanguardelectronics.co.za

For any issues, reach out — we’re here to help.